General questions
Our jewellery is always on sale, and while we do restock popular items, we don’t have exact replenishment dates for all products. To stay updated, we recommend subscribing to the product—you’ll be the first to know when your favourite item is back in stock!
Most of our jewellery is crafted from 925 sterling silver and plated with 18K or 24K gold, depending on the design. We also offer a collection of waterproof diamonds.
You can always check the product details for specific materials—and yes, everything is nickel-free!
Yes! Every purchase from My Sparkle Amulet comes with a 60-day warranty from the date of receipt.
You can pay with Visa, Mastercard, American Express, or PayPal.
Please send us a message, and our friendly customer service team will help you regain access!
Unfortunately, our earrings are sold in pairs, and we do not offer single pieces.
Before completing your purchase, you'll find a box to enter your coupon code. Please note: Only one coupon can be used per order.
🔹 Important: Coupon codes may be temporarily disabled during sales or special promotions.
No, we operate exclusively online, and all orders are shipped from our warehouse in Mallorca, Balearic Islands.
Gold-plated jewellery is naturally delicate and may fade over time due to factors like skincare products, perspiration, and skin pH.
To keep your pieces in the best condition, avoid wearing them in water and limit exposure to perfumes and creams
Please make sure to follow our "Jewellery Care Guide" for best maintenance.
Shipping
Each order is packaged in a personalised gift wrap, with the jewellery carefully placed inside.
If you wish to receive more than one gift wrap, please add a “Note” before making the payment for your order.
*During sales periods, our packaging may vary.
If there are no delays, orders are processed and shipped within 24 business hours after purchase.
You’ll receive an email with a tracking code to monitor your order’s status at any time.
Estimated Delivery Times for Standard Shipping:
Spain (Peninsula) & Portugal: Estimated delivery time is 24 to 48 business hours.
European Union: Estimated delivery time is 5 to 10 business days.
United States & Rest of the World: Estimated delivery time is 7 to 10 business days.
🚚 Important Shipping Information
- Our standard courier service is currently experiencing issues with shipments to Australia and New Zealand. As a result, orders to these locations can only be shipped via DHL.
- For faster delivery (24-48 business hours) within the EU, we recommend selecting DHL(EU) Express.
📦 Please Note:
- The estimated GLS delivery time is an average across EU countries and may vary depending on the destination. If you're unsure, please contact our customer service team for confirmation.
- Shipments outside the EU may be subject to additional duties and taxes, which are the responsibility of the buyer.
- We recommend not authorizing deliveries without a signature, as My Sparkle Amulet is not responsible for lost orders when delivery without a signature is authorized.
🎄 Peak Season Delays:
During sales events (e.g., Black Friday, Christmas, and summer sales), shipping times may be slightly longer.
💛 Thank you for your patience! 😊
If your order includes a pre-order item along with other products, we will ship everything together in a single shipment. This helps reduce emissions and supports our commitment to protecting the environment. 🌿♻️
Exchanges and Returns
You have 30 calendar days from the date of receipt to return any item, except for personalized productsand, for hygiene reasons, earrings, ear cuffs, and piercings.
🔸 No Refunds: My Sparkle Amulet does not issue refunds. Instead, we will provide a voucher for the value of the returned items, which can be used within 12 months of activation.
🔸 Important: Returns must include all original packaging. If the packaging is missing, €5 will be deducted from the value of the gift card issued to the customer.
Yes, all return or exchange shipping costs are the buyer’s responsibility, except in cases where the item is defective or incorrect.
My order
Yes, you can update your delivery address as long as your order has not been marked as "shipped." Simply contact our customer service team to request the change.
You can cancel or modify your order as long as it has not been shipped. 😊
Just send us a message, and we’ll take care of it for you!
If you receive an incorrect or incomplete order, please contact our customer service team as soon as possible. We’ll resolve the issue promptly! 😊
If your package shows signs of being opened or tampered with, please refuse delivery if possible and contact our customer service team immediately. We’ll assist you in resolving the issue!